Cancellation Policy
1. Scope of Application
This Cancellation Policy applies to all orders for furniture and home goods placed through the Vintageowlette website by consumers located in the United States, including sofas, beds, coffee tables, nightstands, and related accessories. Delivery is limited to the United States.
2. Policy Description
This policy defines the conditions and procedures for order cancellation and modification, allowing customers to modify or cancel their order within 24 hours after the order is placed.
3. Right to Cancel Within 24 Hours
Customers may request the cancellation or modification of their order within 24 hours after purchase without providing a reason.
After the 24-hour period, or if the order is already being prepared or has been shipped, the cancellation request may no longer be accepted.
4. Cancellation and Modification Eligibility
Requests may be processed in the following circumstances:
The order has not yet been processed by the warehouse
The order has not been packaged
The order has not been shipped
If the order has already been shipped, it will be handled in accordance with the Return Policy.
5. Request Procedure
Customers may submit a cancellation or modification request through:
Email: info@vintageowlette.com
Phone: +1 (407) 531-3553
6. Required Information
When submitting a request, customers should provide the following information:
Order number
Customer name
Contact information
Type of request (cancellation or modification)
7. Order Status Confirmation
Customer service will generally confirm the order status within 24 hours:
Order not processed: Cancellation or modification can be processed.
Order already processed: The request will be handled under the applicable return procedure or cancellation may no longer be available.
8. Refund
If the cancellation is approved, the refund will be issued to the original payment method used for the purchase.
The refund is generally initiated within 2 business days after cancellation is confirmed.
Refund Amount
The refund amount includes the eligible amount actually paid for the product, applicable shipping charges, and applicable taxes included in the original order total, subject to the applicable cancellation and refund conditions.
9. Orders Already Shipped
If the order has already been shipped, the customer may, after receiving the product, request a return under the Return Policy within 14 days, subject to the applicable return conditions.
10. Customer Service
For any questions regarding cancellation or modification, customers may contact:
Phone: +1 (407) 531-3553
Email: info@vintageowlette.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
11. Company Information
This website is owned by VINTAGE OWLETTE, LLC.
Company Name: VINTAGE OWLETTE, LLC
Store Name: Vintageowlette
Address: 4758 SHEFFIELD DR, MARIANNA, FL 32446, USA
EIN: 93-4676642
Phone: +1 (407) 531-3553
Email: info@vintageowlette.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
12. Policy Updates and Acceptance
Vintageowlette may update this Cancellation Policy from time to time based on changes to its operations, product offerings, or applicable legal requirements. The updated version becomes effective when it is published on the website.
By submitting a cancellation or modification request through the Vintageowlette website, customers acknowledge that they have read, understood, and agreed to this Cancellation Policy.