Terms of service

1. Scope of Application

These Terms of Use govern all orders for furniture and home décor products placed through the Vintageowlette website by consumers located in the United States. They address order management, payments, delivery, returns, and consumer rights.

2. Age Restriction — 18 Years or Older Only

This website is intended for use only by individuals who are at least 18 years of age. Individuals under the age of 18 are not permitted to use this website, create an account, place orders, or submit personal information.

We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that personal information has been collected from an individual under 18 without appropriate authorization, we will delete such information in accordance with applicable law.

3. Limitation of Liability

We make reasonable efforts to ensure the proper delivery of orders. However, in cases of force majeure, including delivery disruptions, adverse weather conditions, or logistical delays, responsibilities are handled in accordance with the applicable conditions of the carriers.

Consumers should inspect the products upon receipt and report any issues as soon as possible.

4. Account Creation

Consumers may be required to create an account to place an order or use certain features of the website.

Account information must be accurate and complete. Users are responsible for maintaining the confidentiality of their account credentials.

5. Product Information

The information displayed on the website, including prices, dimensions, colors, weights, and warranties, is based on the information available when the products are listed.

We make reasonable efforts to keep this information up to date, but it may be changed based on inventory and logistics.

6. Order Process

Any order placed on the website constitutes a purchase request. It includes product information, quantity, delivery address, and payment information.

An order confirmation is sent by email after validation.

7. Payment Methods

Payments are accepted by credit or debit card, including Visa and MasterCard.

Payments are processed securely. The website does not store complete payment card information, such as the full card number or CVV.

8. Order Processing Time

Orders are processed after payment confirmation.

The standard processing time is 1 to 3 business days, excluding weekends and holidays, and includes preparation, packaging, and shipment.

9. Shipping Policy

Products are shipped from a warehouse located in the United States through partner carriers, including:

FedEx

UPS

DHL

The estimated delivery time is 4 to 7 business days and may vary depending on logistics, carrier conditions, or weather conditions.

10. Shipping Costs

Orders of $99 or more, including applicable taxes, qualify for free shipping.

For orders below $99, including applicable taxes, a flat shipping fee of $9 applies.

All applicable taxes are included in the order total where applicable.

All applicable charges are clearly displayed during checkout, with no hidden charges.

11. Delivery Area

Delivery covers the United States.

The delivery address must be complete and accurate to help ensure proper receipt of the package.

12. Return Policy and Condition of Returned Products

Consumers have 14 days after receipt to return a product without providing a specific reason, subject to the applicable Return Policy.

Return shipping costs are covered and a prepaid return label is provided for eligible returns.

The refund is issued within 2 business days after receipt and inspection of the product. Please refer to our Return Policy for additional details.

Products must be returned in good condition, unused, and complete. Any damage caused by the user or missing parts may affect the refund.

13. Order Cancellation, Customer Service, Privacy, Warranty, and Contact Information

Orders may be canceled before shipment by contacting customer service. Orders that have already been shipped must follow the applicable return procedure.

We provide assistance by email and telephone for questions related to orders, delivery, and returns. All inquiries are generally addressed within 24 hours.

Personal information is processed in accordance with applicable privacy and data protection laws. Data is used for order processing, customer service, and website operation and improvement, and is transmitted using appropriate security measures. Consumers may have rights regarding their personal information, including access, correction, deletion, restriction of processing, data portability, objection to processing, and withdrawal of consent where applicable. Requests may be submitted to customer service.

All products are covered by a 2-year warranty covering manufacturing or material defects, subject to the applicable warranty terms and conditions. The warranty does not cover damage caused by the user, misuse or accidents, or normal wear and tear. Proof of purchase is required for any warranty claim.

These Terms may be updated based on legal, technical, or operational changes. The most recent version is published on the website and takes effect upon publication. These Terms of Use are designed to comply with applicable United States laws and regulations governing consumer protection, privacy, data protection, and electronic commerce. Where applicable state or federal law provides additional rights or requirements, those provisions shall apply.

This website is owned by VINTAGE OWLETTE, LLC.

Company Name: VINTAGE OWLETTE, LLC

Store Name: Vintageowlette

Address: 4758 SHEFFIELD DR, MARIANNA, FL 32446, USA

EIN: 93-4676642

Phone: +1 (407) 531-3553

Email: info@vintageowlette.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.