Exchange Policy
1. Exchange Policy Overview
Vintageowlette offers furniture and home goods to consumers located in the United States. This Exchange Policy applies to all orders placed through this website and defines the conditions, procedures, and responsibilities related to product exchanges to provide clear information and a structured process.
2. Website and Company Information
This website is owned by VINTAGE OWLETTE, LLC.
Company Name: VINTAGE OWLETTE, LLC
Store Name: Vintageowlette
Address: 4758 SHEFFIELD DR, MARIANNA, FL 32446, USA
EIN: 93-4676642
Phone: +1 (407) 531-3553
Email: info@vintageowlette.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
3. 14-Day Exchange Without Providing a Reason
Customers may request an exchange within 14 days after receiving the product without providing a reason, subject to the conditions of this Exchange Policy.
This policy is intended to provide a clear and structured exchange process for customers. Requests submitted after this period may not be accepted to ensure an efficient and traceable process.
4. Product Condition — Brand New and Unused Required
Products returned or exchanged must be brand new, unused, and free from any damage, and must be suitable for resale.
Items must be returned in their original packaging with all included accessories. Failure to meet these conditions may affect the acceptance of the exchange request.
5. Exchange Request Procedure
Customers must submit their exchange request by email to:
Email: info@vintageowlette.com
The request must include the order number and product information to allow customer service to verify the request.
6. Exchange Approval Process
After receiving the request, customer service will generally review it within 24 hours to confirm exchange eligibility and provide the necessary instructions for the next steps.
7. Exchange Processing
Once the exchange request is approved, the customer must return the product to the address provided.
After the returned product is received and verified to meet the applicable conditions, a replacement item will be shipped.
8. Exchange Costs
For eligible exchange requests, Vintageowlette covers the return shipping and replacement shipping costs.
No additional exchange fee is charged to the customer.
9. Return Address
Products must be sent to the following address:
VINTAGE OWLETTE, LLC
4758 SHEFFIELD DR
MARIANNA, FL 32446
USA
Customers are advised to keep the shipment tracking number for their records.
10. Product Inspection
Once the returned product is received, an inspection will be conducted to verify that the product is brand new, unused, undamaged, and suitable for resale, with all original packaging and accessories present.
After the product passes inspection, the exchange is generally processed within 2 business days, followed by shipment of the replacement product.
11. Customer Service
For questions regarding the exchange procedure, customers may contact Vintageowlette customer service by email or telephone.
Email: info@vintageowlette.com
Phone: +1 (407) 531-3553
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.
Customer inquiries are generally processed within 24 hours during business days.
12. Policy Updates and Acceptance
Vintageowlette may update this Exchange Policy based on changes to its operations, product offerings, or applicable legal requirements. The updated version becomes effective when it is published on the website.
13. Agreement to This Policy
By submitting an exchange request through the Vintageowlette website, customers acknowledge that they have read, understood, and agreed to this Exchange Policy.