Wall-mounted storage shelf with wooden shelves and metal frame 80 x 30 x 40cm

1. Scope of Application

This Cancellation Policy applies to all orders for furniture and home goods placed through the Vintageowlette website by consumers located in the United States, including sofas, beds, coffee tables, nightstands, and related accessories. Delivery is limited to the United States.

2. Policy Description

This policy defines the conditions and procedures for order cancellation and modification, allowing customers to modify or cancel their order within 24 hours after the order is placed.

3. Right to Cancel Within 24 Hours

Customers may request the cancellation or modification of their order within 24 hours after purchase without providing a reason.

After the 24-hour period, or if the order is already being prepared or has been shipped, the cancellation request may no longer be accepted.

4. Cancellation and Modification Eligibility

Requests may be processed in the following circumstances:

The order has not yet been processed by the warehouse

The order has not been packaged

The order has not been shipped

If the order has already been shipped, it will be handled in accordance with the Return Policy.

5. Request Procedure

Customers may submit a cancellation or modification request through:

Email: info@vintageowlette.com

Phone: +1 (407) 531-3553

6. Required Information

When submitting a request, customers should provide the following information:

Order number

Customer name

Contact information

Type of request (cancellation or modification)

7. Order Status Confirmation

Customer service will generally confirm the order status within 24 hours:

Order not processed: Cancellation or modification can be processed.

Order already processed: The request will be handled under the applicable return procedure or cancellation may no longer be available.

8. Refund

If the cancellation is approved, the refund will be issued to the original payment method used for the purchase.

The refund is generally initiated within 2 business days after cancellation is confirmed.

Refund Amount

The refund amount includes the eligible amount actually paid for the product, applicable shipping charges, and applicable taxes included in the original order total, subject to the applicable cancellation and refund conditions.

9. Orders Already Shipped

If the order has already been shipped, the customer may, after receiving the product, request a return under the Return Policy within 14 days, subject to the applicable return conditions.

10. Customer Service

For any questions regarding cancellation or modification, customers may contact:

Phone: +1 (407) 531-3553

Email: info@vintageowlette.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

11. Company Information

This website is owned by VINTAGE OWLETTE, LLC.

Company Name: VINTAGE OWLETTE, LLC

Store Name: Vintageowlette

Address: 4758 SHEFFIELD DR, MARIANNA, FL 32446, USA

EIN: 93-4676642

Phone: +1 (407) 531-3553

Email: info@vintageowlette.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

12. Policy Updates and Acceptance

Vintageowlette may update this Cancellation Policy from time to time based on changes to its operations, product offerings, or applicable legal requirements. The updated version becomes effective when it is published on the website.

By submitting a cancellation or modification request through the Vintageowlette website, customers acknowledge that they have read, understood, and agreed to this Cancellation Policy.

1. Exchange Policy Overview

Vintageowlette offers furniture and home goods to consumers located in the United States. This Exchange Policy applies to all orders placed through this website and defines the conditions, procedures, and responsibilities related to product exchanges to provide clear information and a structured process.

2. Website and Company Information

This website is owned by VINTAGE OWLETTE, LLC.

Company Name: VINTAGE OWLETTE, LLC

Store Name: Vintageowlette

Address: 4758 SHEFFIELD DR, MARIANNA, FL 32446, USA

EIN: 93-4676642

Phone: +1 (407) 531-3553

Email: info@vintageowlette.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

3. 14-Day Exchange Without Providing a Reason

Customers may request an exchange within 14 days after receiving the product without providing a reason, subject to the conditions of this Exchange Policy.

This policy is intended to provide a clear and structured exchange process for customers. Requests submitted after this period may not be accepted to ensure an efficient and traceable process.

4. Product Condition — Brand New and Unused Required

Products returned or exchanged must be brand new, unused, and free from any damage, and must be suitable for resale.

Items must be returned in their original packaging with all included accessories. Failure to meet these conditions may affect the acceptance of the exchange request.

5. Exchange Request Procedure

Customers must submit their exchange request by email to:

Email: info@vintageowlette.com

The request must include the order number and product information to allow customer service to verify the request.

6. Exchange Approval Process

After receiving the request, customer service will generally review it within 24 hours to confirm exchange eligibility and provide the necessary instructions for the next steps.

7. Exchange Processing

Once the exchange request is approved, the customer must return the product to the address provided.

After the returned product is received and verified to meet the applicable conditions, a replacement item will be shipped.

8. Exchange Costs

For eligible exchange requests, Vintageowlette covers the return shipping and replacement shipping costs.

No additional exchange fee is charged to the customer.

9. Return Address

Products must be sent to the following address:

VINTAGE OWLETTE, LLC
4758 SHEFFIELD DR
MARIANNA, FL 32446
USA

Customers are advised to keep the shipment tracking number for their records.

10. Product Inspection

Once the returned product is received, an inspection will be conducted to verify that the product is brand new, unused, undamaged, and suitable for resale, with all original packaging and accessories present.

After the product passes inspection, the exchange is generally processed within 2 business days, followed by shipment of the replacement product.

11. Customer Service

For questions regarding the exchange procedure, customers may contact Vintageowlette customer service by email or telephone.

Email: info@vintageowlette.com

Phone: +1 (407) 531-3553

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)

Please contact us via email; we will respond within 24 hours.

Customer inquiries are generally processed within 24 hours during business days.

12. Policy Updates and Acceptance

Vintageowlette may update this Exchange Policy based on changes to its operations, product offerings, or applicable legal requirements. The updated version becomes effective when it is published on the website.

13. Agreement to This Policy

By submitting an exchange request through the Vintageowlette website, customers acknowledge that they have read, understood, and agreed to this Exchange Policy.